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Privacy Policy

A legal disclaimer

Palm Coast Coffee & Play  Last Updated: [Date]

Palm Coast Coffee & Play operates as a  play cafe, including our physical location and website at (address). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our cafe, use our website, or interact with us.

By visiting our cafe or using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information we collect

Information You Provide to Us

  • Account & Booking Information: Name, email address, phone number, and mailing address when you book a play session, make a reservation, sign up for a membership, or create an account.

  • Payment Information: Payment card details are processed by our third-party payment processor (e.g., Square, Stripe). We do not store full card numbers on our own servers.

  • Child & Guardian Information: Names and ages of children, emergency contact details, and any relevant medical information (such as allergies) provided on waivers, sign-in sheets, or registration forms, for safety purposes.

  • Waiver & Liability Forms: Signatures and related information collected through digital or paper waivers required for entry.

  • Communications: Information you provide when contacting us via email, phone, social media, or contact forms, including feedback and event inquiries.

  • Event & Party Bookings: Details related to birthday parties or private events, including guest counts and preferences.

Information Collected Automatically

  • Website Usage Data: IP address, browser type, device information, pages visited, and time spent, collected via cookies and similar technologies when you use our website.

  • Cookies: We use cookies to operate our website, remember preferences, and analyze site traffic. You can control cookies through your browser settings.

  • Wi-Fi Network Use: If we offer guest Wi-Fi, we may log connection data for network security purposes.

Information from Third Parties

  • Booking & Scheduling Platforms: If you book through a third-party platform (e.g., a scheduling app), we may receive your name, contact details, and booking information from that provider.

  • Social Media: If you interact with us on social media (e.g., commenting, messaging), we may receive information made available by the platform per your settings.

2. How We Use Your Information

We use collected information to:

  • Process bookings, memberships, and payments

  • Manage waivers and ensure the safety of children and guests on our premises

  • Communicate with you about reservations, events, and cafe updates

  • Respond to inquiries, feedback, and customer service requests

  • Send promotional emails or newsletters (only if you've opted in)

  • Improve our website, services, and in-cafe experience

  • Comply with legal obligations and enforce our policies

  • Maintain the safety and security of our facility (e.g., through posted video monitoring, where applicable)

3. Children's Privacy

Our play cafe is designed for families, and we collect certain information about children only from parents or legal guardians for safety and operational purposes (such as waivers, allergy information, and emergency contacts). We do not knowingly collect information directly from children, and we do not require children to provide personal information to use our physical space.

We do not knowingly collect personal information online directly from children under 13 in a manner inconsistent with the Children's Online Privacy Protection Act (COPPA). If you believe a child has provided us information directly, please contact us so we can delete it.

4. Video Monitoring

For the safety of children and staff, our premises [may be/are] monitored by security cameras. Footage is used solely for safety and security purposes and is retained for [time period, e.g., 30 days] before being automatically deleted, except where needed to investigate an incident.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including for bookings, waivers, and legal/tax record-keeping requirements. Waivers and emergency contact information are typically retained for [time period] for liability purposes, after which they are securely deleted or destroyed.

6. Your Choices and Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Opt out of marketing communications (via the "unsubscribe" link in our emails)

  • Withdraw consent where processing is based on consent

  • Request a copy of the information we hold about you

To exercise these rights, contact us at [contact email]. We will respond within a reasonable timeframe.

7. Third Party Links

Our website may contain links to third-party sites (e.g., social media, booking platforms). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

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